Continuous All Facility Passes automatically continue from month to month (year to year) until a customer submits a Facility Pass Withdrawal Form. Cancellation requests must be submitted through the Facility Pass Withdrawal Form on or before the 15th of the month and will be effective on the 1st of the month.
Promotional, 1-Month, Annual and 10x All Facility Passes must be paid in full at time of purchase.
Promotional and 1-Month All Facility Passes cannot be cancelled or refunded.
Annual All Facility Passes, may be considered for cancellation and / or refund pending medical or relocation reasons and offered at a prorated fee. A medical note or documentation providing proof of relocation and Facility Pass Withdrawal Form must be completed to request the cancellation.
Annual All Facility Passes can be suspended once in the duration of the pass for up to a maximum of 90 days for any reason prior to pass expiring and a Facility Pass Withdrawal Form must be completed to request the suspension.
10x All Facility Passes expire 2 years from the date of purchase and cannot be cancelled or refunded. 10x All Facility Passes can be shared with another customer in the same age group, as directed by the pass holder.